TERMS AND CONDITIONS
Lavender Grave Tending and Flowers reserves the right to schedule visits but of course wherever possible will endeavour to meet any agreed special dates or anniversaries.
Once you agree to go ahead, Lavender Grave Tending and Flowers will require seven days before the first visit to the memorial to ensure there is sufficient time to order flowers and makeup the required arrangement. Lavender Grave Tending and Flowers will do their best to endeavour to fulfil any special day visits, but these cannot be guaranteed if they fall within the seven day period after the order is placed.
Unless you are able to provide a grave number or detailed location of the plot, Lavender Grave Tending and Flowers cannot guarantee that the work will be completed on the visit as agreed. Locating the grave can sometimes be difficult. If it is not possible to find the grave, the client will be charged £30 for the cost of that visit and the tending visit rescheduled for a later date. If you need Lavender Grave Tending and Flowers to locate the grave for you, there is a one-off cost of £25 and it is suggest this is completed prior to the visit to tend the grave.
Before commencing any cleaning or restoration, Lavender Grave Tending and Flowers will take photographs of the memorial. Where a headstone or memorial is found in an unsteady, crumbling or weak state, Lavender Grave Tending and Flowers will advise accordingly and will not carry out any cleaning or restoration services. If additional work should be required that does not fall within the Standard or Deep Clean service, Lavender Grave Tending shall discuss with the client and refer to either a memorial company or stonemason if required by the client. All tending will be within the cemetery rules and conditions.
Top quality flowers will be used but after the visit Lavender Grave Tending and Flowers cannot guarantee that they won’t be damaged by nature. As Lavender Grave Tending and Flowers will be unable to obtain a signature upon completion, they will take a digital photograph of the ordered item at the location the client requested. This act as proof of delivery and fulfilment of the order and the photograph will then be e-mailed to the client. Lavender Grave Tending and Flowers will also retain a copy for their records. The copy held will not be used for any promotional purposes unless explicit permission is granted by yourself.
Lavender Graves and Flowers will only offer a full refund (less a 10% admin fee) if you wish to cancel more than 7 days before the visit.